Shipping policy

Last Updated: June 2026

Thank you for shopping with Zoie Elegance. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, processing times may be slightly longer.

Shipping Coverage

We currently deliver across Pakistan.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days
  • Remote Areas: 4–7 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • Promotional free shipping offers may be available from time to time.

Order Tracking

Once your order has been dispatched, you may receive a tracking number via  WhatsApp to monitor your shipment's progress.

Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to incorrect address details or customer unavailability, the order may be returned or canceled.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Zoie Elegance is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery with your order number and supporting photos (if applicable).

Delays Beyond Our Control

Zoie Elegance is not responsible for shipping delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government actions or restrictions
  • Other circumstances beyond our reasonable control

Contact Us

If you have any questions regarding shipping, please contact us:

Zoie Elegance
Phone: 0322-5612450

We appreciate your trust in Zoie Elegance and strive to ensure a smooth delivery experience for every customer.